Our Policies

ATL Smiles is open to serve you, answer questions or schedule an appointment:
Monday-Thursday from 7:00 a.m. – 2:00 p.m.

We appreciate you choosing us to meet your dental needs. We take this responsibility seriously. Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you may be charged an additional fee or we may ask that you prepay for your next appointment.

After normal business hours our established patients can contact us with dental emergencies. Please call our office at 404-355-8120 and the recording will instruct you how to contact your doctor.

Shirley Logan - ATL Smiles Front Desk Administrator

FINANCIAL POLICIES
As a courtesy to our patients we promptly file your insurance to allow for speedy payment of your benefits. In order to minimize expenses we request payment of your estimated portion at the time the service is rendered. Other financial options are as follows:

	•	Pay as you go with cash , check, Visa, MasterCard, American Express and Discover
	•	A bookkeeping courtesy of 5% is given for direct payment in full at the start of treatment of over $1000 (cash or check only)
	•	We offer our patients the CARE CREDIT PLAN. CARE CREDIT is a way of financing dental work for up to 18 months with no interest. Qualifying can be performed in as little as 30 minutes.
	•	We provide a 5% Senior Citizen courtesy discount for age 65 and older.

INSURANCE POLICIES
We realize how important insurance benefits are to you. Please realize that insurance benefits are a supplement only. They do not pay for everything. We ask that you carefully review your policy and contact your insurance carrier so that you are aware of your benefits and frequency limitations.

Please realize that dental insurance is a contract between you and your insurance company. We will assist you with filing claims promptly and accurately and to help you maximize your benefits. Please be aware that most insurance have annual deductibles and a yearly maximum. Anything over that amount is your responsibility. Please provide us with a copy of your insurance card and benefits book at your initial appointment.

Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service.

As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After that time, you are responsible for the entire balance, paid-in-full. Please contact your insurance company directly to find out why payment has been delayed.

We are looking forward to taking care of your Dental needs!